Pediatric otorhinolaryngological surgery - Pediatric walking clinic
DOI:
https://doi.org/10.34631/sporl.741Keywords:
Ambulatory Surgery, Tonsillectomy, Patient Satisfaction, Quality of Health Care, Satisfaction surveyAbstract
Objectives: To present the Pediatric Walking Clinic project. To discuss the results of the assessment of the patient satisfaction with the service provided.
Methods: Implementation of the Pediatric Walking Clinic project, which consists in patient’s single visit to the hospital, two weeks before surgery, to perform otorhinolaryngology, anesthesiology and nursing consultations. A parent satisfaction survey was administered.
Results: The study included 100 children. About 95% of parents reported to be "very satisfied" with the project. With only one visit to the hospital 33% of the parents did not have to miss work, 49% had to miss half a day, and 18% one day. There was a reduction in travel costs, estimated at 5€ in 27% and between 5-15 € in 73% of respondents.
Conclusion: The implementation of these protocols and their evaluation by satisfaction surveys allows the design of programs capable of improving the quality of health care.
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